Privacy policy

Privacy Policy

This Privacy Policy explains how Dermisole collects, uses, shares, and protects your personal data when you use our website. If you have any questions, please contact us at dermisolesupport@gmail.com.

Under UK GDPR transparency rules, individuals must be informed about who is collecting their data, why it is used, how long it is kept, and what rights they have.

1. Information We Collect

We may collect the following types of personal information:

  • Full name
  • Billing and shipping address
  • Email address
  • Phone number
  • Limited payment-related information
  • Order details
  • Device, browser, and usage data
  • IP address and cookie-related data

2. How We Collect Your Information

We may collect your information when:

  • You place an order through our website
  • You contact us
  • You sign up to receive marketing emails
  • Cookies and similar technologies are used
  • You browse or interact with our website

Cookies may be used to remember preferences, keep track of basket contents, and measure website usage.

3. How We Use Your Information

We may use your personal information to:

  • Process and deliver your orders
  • Verify payments and help prevent fraud
  • Provide customer support
  • Contact you about your order
  • Improve our website and customer experience
  • Comply with legal obligations
  • Send marketing communications where permitted

4. Lawful Bases for Processing

We may process your personal data on one or more of the following lawful bases:

  • Performance of a contract
  • Compliance with legal obligations
  • Legitimate interests
  • Consent, where required

5. Marketing Communications

We may send you promotional emails, offers, or product updates only where we have a valid legal basis to do so. Every marketing email will include an unsubscribe option.

6. Cookies and Similar Technologies

Our website may use cookies for:

  • Essential website functions
  • Remembering user preferences
  • Analytics and performance tracking
  • Marketing purposes

Where required, we will request your consent before placing non-essential cookies.

7. Sharing Your Information

We may share your personal data, where necessary, with:

  • Payment providers
  • Shipping and delivery partners
  • Ecommerce platform and technical service providers
  • Analytics, security, and fraud prevention providers
  • Regulators or authorities where legally required

8. How Long We Keep Your Data

We retain personal data only for as long as necessary for the purposes for which it was collected, and as required for legal, accounting, tax, or operational obligations.

Where a fixed retention period is not possible, we use reasonable criteria to determine how long data is kept.

9. Your Rights

Depending on your circumstances, you may have the right to:

  • Access your personal data
  • Correct inaccurate data
  • Request erasure
  • Restrict processing
  • Object to processing
  • Request data portability
  • Withdraw consent where applicable

You also have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO) if you are dissatisfied with how your personal data is handled.

10. Data Security

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, misuse, loss, or disclosure. However, no internet transmission is completely secure.

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices, and we recommend reviewing their policies separately.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

13. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact us:

Dermisole
Website: dermisole.com
Email: dermisolesupport@gmail.com